At Book Your Makeup, we strive to provide a seamless and satisfying experience when booking makeup artists. However, we understand that sometimes cancellations and refunds may be necessary. Please review our refund policy below.
1. Eligibility for Refunds
Refunds are subject to the following conditions:
- Cancellations made by the customer: Refund eligibility depends on the cancellation timing and the makeup artist's policy.
- Cancellations by the makeup artist: If an artist cancels a confirmed booking, you will receive a full refund.
- Service issues: If the service provided is significantly different from what was promised, we will review refund requests on a case-by-case basis.
2. Cancellation & Refund Timeline
- Cancellations made 48 hours before the appointment → Eligible for a full refund.
- Cancellations made 24–48 hours before the appointment → Eligible for a 50% refund.
- Cancellations within 24 hours of the appointment → Non-refundable.
- No-show by the customer → Non-refundable.
3. Refund Process
- Refunds will be processed within 7–10 business days after approval.
- Refunds will be credited to the original payment method.
- Transaction fees (if applicable) may be deducted from the refund amount.
4. Non-Refundable Services
- Any trial makeup sessions or consultations are non-refundable.
- Promotional or discounted bookings are not eligible for refunds.
- Refunds are not applicable if the service has been completed as per the booking.
5. How to Request a Refund
To request a refund, please contact us with the following details:
📧 Email: contact@bookyourmakeup.com
📞 Phone: 1231231231br />📍 Provide: Booking ID, cancellation reason, and any relevant proof.
We reserve the right to approve or deny refund requests based on the circumstances and the artist’s cancellation policy.
By booking with Book Your Makeup, you agree to this refund policy. If you have any concerns, feel free to reach out to our support team.
